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Returns & Exchanges

At Liquor N Poker we understand that sometimes you may need to return or exchange a product - to ensure we can support any request for a return or exchange customers need to follow our Returns & Exchange procedures below:

 

Returning for a refund:

If you want to return a product you have purchased from our website, you can do so within 28 days of receipt.

Please note Liquor N Poker does not cover the cost of postage for returns. It is the customers responsibility to return the product at their cost in its original, un-used and undamaged condition.

To return your product for a refund:

  1. Complete the return form issued with your order (Download & print a return form here)
  2. Send your parcel back to us here at Liquor N Poker HQ - we recommend that you send this back by a recorded/tracked service as we will not be responsible should your return not reach us.
  3. We'll process your return:
  • Upon receiving your return, we will inspect the item(s) upon arrival and process the refund within 3-5 business days. This will be minus any postage charges.
  • Please allow any refund, time to show up in your account or on your card.

 

Returning for an exchange:

If you want to return a product you have purchased from our website for exchange, you can do so within 28 days of receipt.

Please note Liquor N Poker does not cover the cost of postage for returns. It is the customers responsibility to return the product at their cost in its original, un-used and undamaged condition.

To return your product for an exchange:

  1. Complete the return form issued with your order (Download & print a return form here)
  2. Send your parcel back to us here at Liquor N Poker HQ - we recommend that you send this back by a recorded/tracked service as we will not be responsible should your return not reach us.
  3. We'll then process your return for an exchange:
  • Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and despatch the new item(s) within 3-5 working days. Standard shipping time will apply on top of the processing time.
  • If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email.
        Want further information? Contact our support team - sales@liquornpoker.co.uk

         

        Important Information

        • International returns/exchanges - Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to try prevent it incurring import charges and taxes. CCo is not responsible for any return custom charges made.
        • Any "SALE" items returned within the 30-day period for a refund or exchange will instead be credited with a "Gift Card" for the amount minus your initial postage charge.
        • Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.
        • Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

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