Delivery Information
Our cut-off time for processing orders is 12PM (noon) UK Time Zone, Monday to Friday.
Any orders placed after 12PM (noon) UK Time Zone on Friday or over the weekend will be processed and shipped on the following Monday (excluding public holidays).
UK DELIVERY - By Royal Mail
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Delivery | £3.99 FREE on orders over £50 | 3-5 working days |
| Express Delivery | £5.95 | 1-2 working days |
| Guaranteed Next Day By 1PM | £9.99 | Next day (orders placed before 12 PM) |
INTERNATIONAL & EU DELIVERY
| Region | Cost | Estimated Delivery Time |
|---|---|---|
| EU | From £10 | 5 working days from dispatch |
| USA | £15.00 | 6 working days from dispatch |
| International (Outside EU) | £15.00 | 6 working days from dispatch |
IMPORTANT CUSTOMS CHARGES INFO:
- All USA orders are shipped Delivered Duties Paid (DDP). This means duties and taxes are included in your purchase price and paid to US Customs on your behalf.
- These fees are non-refundable under any circumstances, including when goods are returned or delivery is refused.
Returns & Refused Deliveries
Customers are responsible for the cost of return shipping to the UK.
If an order is refused at delivery, unclaimed, or returned to us, duties, taxes, and shipping charges cannot be refunded.
Any additional courier return charges will also be deducted from your refund.
By completing your purchase, you confirm that you understand and agree to these terms.
SHIPPING DELAY INFO:
We aim to provide timely deliveries, but during busy seasonal periods such as holidays, festive seasons, and special events, delays may occur due to increased parcel volumes handled by Royal Mail, our primary delivery partner.
While we work closely with Royal Mail to minimise disruptions, we kindly recommend placing your orders well in advance during these times to avoid any inconvenience.
Thank you for your understanding and patience as we strive to ensure your parcels are delivered as promptly as possible.